Follow-up for flickr newbies

By Team ^club

23 May 2013 - 56 comments | Translate title into English

Hello new friends!

Woooooooowww! There are so many of you joining us everyday!

We feel so proud and glad that you have decided to choose ipernity.

We are doing our best to welcome you in good conditions. We are receiving a large amount of messages and we are trying to answer to each of them. But it may take a while so we apologize in advance for this delay.

A huge thanks to all our *old* users who are helping the *new* ones by replying to comments. You give much greater sense to the word "Community" :)

Here are some answers to questions you might have:

Who are we?
ipernity exists since 2007. We are a small company located near Cannes, France.(where the international film festival is taking place). We are currently 7 people managing everything (yes 7, not 70 or 700). Our team should be growing fast now since thousands of people are joining us.

Are we going to change our layout?
Absolutely not... as our big change has been made a month ago :) However, we are thinking about proposing OPTIONAL ways to better customize your pages.
See here or there for instance...

Where are the Collections?
Not yet implemented. On our todo-list since 2007 :) Now we must put this project at a high priority level.

What about smartphone Apps?
The new iPhone app is being reviewed by Apple. We hope it will be available in the App Store within the next few days. The Android app is still under construction.

Uploading your photos to ipernity
A new "flickr.importer" script is available, to import up to 90 photos at once.
Scripts work with Firefox and Chrome.

If you are looking to upload photos from your PC to ipernity with a Drag N Drop method we suggest you choose our advanced tool.

Play with your settings!
We recommend you take a tour in your settings and see all the options available to you.

Discover the ipernity Club

By joining the Club you will benefit of many advantages and will contribute to help us financially to grow and be by your side for a longtime.

More answers here very soon (while the new FAQ is being written).

The ipernity Team

, , , and 54 other people have particularly liked this article

56 comments - The latest ones

Clint

You guys got an unexpected windfall a few days ago, and I have to say I've been amazed at how well you've handled it. I've seen nothing but a highly professional, service-oriented response on your end. I wouldn't be surprised if there are hiccups over the next few weeks, but I'm sticking with you and am glad to be here. Thanks!

11 years ago.

Richard Nuttall

Same here -outstanding

11 years ago.

epha

magnifique! merci!

11 years ago. Edited 11 years ago.

Rob

Yes, excellent response, if you didn't know it might come, and european too. Great. :)

11 years ago.

Keith Marshall

I just joined the club, glad to be aboard!

11 years ago.

Mike Coombes

Enjoying a fresh start here also, in a place where I feel valued. You guys seem committed to PHOTOGRAPHERS rather than advertisers or shareholders, so I have returned the commitment by signing up for the next two years. Thanks, guys.

11 years ago.

Marko Novosel ^club

Another refugee,hehe,just look at this space,it's so nice and simple.
I'am very happy that this place exist.
Merci.

11 years ago.

Mike Coombes

Have you guys seen the 'customise your home page' button yet?

SO glad to be here.

11 years ago.

Valfal

Thank you for your warm welcome! You are doing remarkably well for a staff of only seven. I look forward to my time as a member of ipernity! :-)

11 years ago.

Jen Pedler ^club

Thank-you for the warm welcome. I am starting to feel very settled here.

11 years ago.

depscribe ^club

This is great! However, I'm importing, am in the middle of Chunk 3, and so far there are no pictures in my ipernity account. Is there some interim step I've neglected?

11 years ago.

depscribe ^club

I seem to have done something wrong -- I've just imported 1030 pictures -- seemingly without incident (twice there was an error re. the flickr api, but rerunning that chunk and it disappeared). But no photographs have showed up in ipernity. Any guess as to what I did wrong and how to fix it?

Thanks!

11 years ago.

Jen Pedler ^club has replied to depscribe ^club

Don't worry. I'm sure they'll appear shortly. I just imported about the same number and they didn't arrive in my stream for about an hour.

11 years ago.

depscribe ^club has replied to Jen Pedler ^club

Many thanks. I'm starting to see some show up -- my guess is that the influx of pictures to ipernity is straining everythnig. Oh, but to click on a picture and see a lovely display of just what needs to be displayed -- this is great!

I wonder -- is there any particular difference between "albums" here and what were called "sets" at that other place? Am thinking of organizational tricks -- had to over there, too, and frankly, I think I'll like the presentation here better than I did there. Wow -- if I'd known about ipernity I would have moved even *without* the changes over there.

Plus, this feels very much like a community. Flickr was more like a big city.

11 years ago.

Wimm/Vic

Someone earlier said "Magnificent 7"
I can only concur! Thank you ipernity team.

11 years ago.

%name%

Merci beaucoup!
Im another Flickr refugee,
this is a short thankful letter for your welcome.
I'm still importing my drawings and figuring all out.
Let's see how it keeps developing in the long run!

¡Hasta luego!

11 years ago.

Blueman

Merci beaucoup pour votre accueil.
J'étais avec Flickr depuis quelques années.
Je déménage ici. Au plaisir!

11 years ago.

ScribeGirl ^club

:-)

11 years ago.

gecetreni

Hi guys,
Thank you for the openness. This is encouraging. I (and probably most of the newcomers) would be very happy if you can manage this transition and if we have a clean, safe place where we can showcase our work. Like most people, I will first learn and feel what is to be here and after that I can join your club and pay of course. A suggestion: Maybe you can arrange some page or topic here etc. where you can pick all the requests and build a common wishlist which can be guide you for further development. Believe me, it will be not a huge-long list. Good luck!

11 years ago.

%name%

hello & thanks for the nice welcome.
I look forward to uploading my images to a site that cares about a photo community.
I'll have to brush up on my French.

happy to be here
Daniel

11 years ago.

Fizgig

Thank you for the warm welcome =) Your staff and long-time members have been great at answering the myriad of questions I've posted as I checked out the site initially. Now that I've decided I like the site and it will suite my work very well, I've started migrating things over from Flickr. Such a refreshing change in staff responsiveness and attitudes.

I only have 3 wishes: Finer adjustment for the sharing options that allow the photo owner to access those sharing features even if they're turned off to prevent other people from sharing the photos, Permalink to make responding to comments in long discussions and such much easier, and Collections to be able to group sets together for easier viewing ....

Thanks again!!

11 years ago.

Wimm/Vic

A HUGE thank you to Team ipernity. I'm in the process of creating albums etc. for over 630 photos transferred from Flickr via your new importer today.

Once a couple of payment bugs are sorted out, I'll be a brand new Club member.

You have no idea how grateful we Flickr refugees are. Perhaps you do, so pat yourselves on the back! :-)

11 years ago.

David Robinson

Having joined up a few days ago after the changes at Flickr I quickly reached the limit for the free account and have today taken the plunge, I had been looking at other sites as alternatives to Flickr and had settled on either Ipernity or 500px and what made me choose here was pleasant atmosphere and welcome not only from the present members here but also the Ipernity team unlike the sense of arrogance at the other place which is the most important.

11 years ago.

Dave C ^club

Congratulations to the Ipernity team.
Time to close flickr account.

11 years ago.

Jim Boynton

I just wish to express my thanks again to the 'Magnificient 7'. You have shown all us refugees what sincere customer service really means. Your coffee makers must be about ready to explode over there. Will be joining the 'Club' very shortly. Well done guys and thanx!

11 years ago.

Mike Coombes

I cancelled my pro membership (hurrah!) on Flickr BEFORE tranferring my pictures over (boo!) but I'm actually quite pleased. I'm uploading a few at a time, being more selective, and hopefully will have a stronger collection here than I had at the other place (hurrah!)

11 years ago.

Peter Kohler ^club

An obvious question maybe... Approximately how many members (free and Club) did you have a week ago and how many do you have now post Flickr Meltdown??? I suspect you've picked up more than 123 new members at least.. you think?!

11 years ago.

depscribe ^club

I have a question, as I organize the stuff I brought over from the other place: Is it possible to nest albums within albums? For example, I have a lot of news pictures I shot over the years, both spot news and news stories. I'd like to make one album called, say, "News," and put the individual features, which contain as many as 20 pictures each, in separate albums within it. I remember I did it at the other place, but I'm not sure it can be dome here. Can it?

Thanks very much to anyone who knows and can tell me.

11 years ago.

gecetreni

Hi,
Let's remember:
To let the importer work, we have to:
1. log in to flicker + page open
2. log in to ipernity + page open
With both open, we can do it.

11 years ago.

Fizgig

Is there a way to see at a glance how many total photos are in one's account?

Thanks!

11 years ago.

David Michael ^club

Thank you for the welcome and the incredible job of accomodating the influx :)

11 years ago.

Marta Wojtkowska ^club

Thank you very much for your warm welcome :)
I am enchanted :)

11 years ago.

LeapFrog

Terrific site ... simple and very easy to maneuver through.

My question is: Where do I report a problem?

1. One of my photos (made for "Friend & Family" will not go into my own created group. I used "Organize", it went in, but when I looked at my Group, it was not there.

2. When I create a an Album for the same photo, the photo that appears is not mine and when I look into the Album, there are not photos there.

3. No one can Fav this photo either.

These is the posted photo in question:

3rd time this photo below was loaded, same problem as above!! I am now at a stand-still for any future uploads!!

www.ipernity.com/doc/288539/16886931

Thanks for any assistance ... and this IS urgent to fix and I cannot upload anymore photos with this problem, as I know how busy you are with the transfers from Flickr.

11 years ago. Edited 11 years ago.

Fizgig has replied to LeapFrog

It sounds like the problem you're having is the visibility of the photos being set to "family & friends" only... If that is the case, it will not show up in a public group... Try changing the setting on the shot(s) to public and see if that fixes it.... Especially if the people trying to fav. the photo aren't family or friends in your contact list -- they won't be able to see it and/or fav. or comment on it.

Hope that makes sense...

11 years ago.

LeapFrog

PS: All additional photos posted on my stream has the same problem as mentioned above ... plus no one can "fav: my photos either(??) Not sure what the problem is??

11 years ago.

Wimm/Vic

Leapfrog: I have the same problem. Additions to albums are not saving and when creating a new album my photos are not there, however, there is someone else's! Might be a bug in the system due to a huge influx from Flickr. I'm going to give it a day or so to sort itself out.

I'm only halfway through migrating all my work from Flickr. I think I will have to put further Chunks on hold until this bug is sorted out.

11 years ago.

LeapFrog

@Fizgig: I do not think "Family & Friends" is the problem. Since I started here, that was the default for everything I mentioned above. It just stopped working about 2-3 hours ago. I even have problems fav'ing my contacts photos that are "Public" and I cannot invite them to my group.

@Wimm/Vic: You got it, the same problem as I have. And a few others who are Public have the same problem. I have opened a "Problem Ticket" under "Help & Contact" section at the bottom of this screen, click on "Contact Us" and type in the problem. I would submit another "Ticket" to let them know that it is not just one person.

Thanks for your input to both of you!!

11 years ago.

Fizgig has replied to LeapFrog

Ah... Well... That's diff't then =) Good luck!

11 years ago.

Wimm/Vic

@ Leapfrog. Yep, I think I'll do that. I took a screenshot of the offending album (my title with someone's else's photo) on the first page of my albums and attach it.

I was hoping someone would raise this issue. I was absolutely convinced I wasn't to blame!

I'm sure the poor "Magnificent 7" are pulling their hair out at the moment.

11 years ago.

LeapFrog

@Wimm/Vic: Actually, this is a great method of problem reporting ... sometimes it was so difficult to get through all the garbage on Flickr Forum ... and the eMails to Flickr were 50-50 in response ... we will see what happens here, even through the Staff are under tremendous workload with the Flickr transfers ...

11 years ago.

Wimm/Vic

@ Leapfrog: Agreed re. Flickr. I'm sure we will have an answer with regard to this Album bug very shortly - taking into account, the weekend. I think we just have to be a bit patient. The ipernity team's workload must be humongous at the moment.

My ticket plus screenshot has gone into the system.

11 years ago.

tiabunna ^club

I've been having the same problem today, with photos recently transferred across from "the other place", but until now everything has been working fine. Strange.

11 years ago.

tiabunna ^club

Thanks *Reinhard*, I tried it as you suggest here. I also tried via the Organiser page. The result is the same: I receive a message saying "this has been added to the group" and click on the green "confirm" in the box. The photo page then shows that the shot has been added to the group. But whether I click on that link to the group, or go to the group separately, the photo is not there: and when I return to the photo page the group no longer shows. I have a query ticket with the overworked Ipernity team, so I'm prepared to wait for their advice., I notice that a few other people are having similar problems at present, so it sounds as if it could be the same issue.

11 years ago.

malona ^club has replied to tiabunna ^club

or it could be a problem related to this: www.ipernity.com/group/nfs/discuss/143001

11 years ago.

Jonathan Cohen ^club

Has anyone any ideas about how to merge the contents of two albums?

Thanks

11 years ago.

David Dahle

I'm halfway in jumping over from Flickr myself and am very pleased to read this post from the ipernity team. I will likely end up getting a Club account as well.

11 years ago.

Rabbitroundtheworld

Thanks for adapting so quickly to the influx of refugees! I like it here already. Everything is quite intuitive and easy. Some of the features are the same as Old Flickr, some are welcome additions, and everything is better than New Flickr!

Merci!

11 years ago.

Krisonteme ^club

S'il vous plaît Team ..ne nous oubliez pas ......
Nous avons ...mes amis et moi beaucoup de mal a tout comprendre
Il ne nous est déjà pas facile de gérer la nouvelle version ...et de nous habituer .....a toutes ces nouveautés........ alors si en plus tout est en anglais
Des choses formidables se passent ...et nous ne voudrions pas passer a côté Merci

11 years ago.

declic67 ^club has replied to Krisonteme ^club

je te rejoint......le site est français et tout est en anglais...??
pourquoi pas avoir l'option inverse...car si nous traduisons cela devient du petit nègre.....!

pourquoi cela .., pourquoi pas une version française du blog..??

11 years ago.

Krisonteme ^club has replied to declic67 ^club

Oui au début il y a quelques jours )) il y avait le blog en français et en anglais !!
pourquoi ne pas continuer
Il n'y a pas que des anglophones sur Flickr..... il y a de nombreux Francophone .... j'ai toujours un compte ouvert ,je ne le quitte pas et de nombreux contacts en français

11 years ago.

Tetramesh

The search feature in the organiser doesn't seem to be of any use. I've just copied a few thousand images from Flickr and need to add a lot of them to new sets but putting in a search for a specific keyword brings up no results. This is a big drawback as it would take literally hours to work out which photo goes into which set.
Also, when I did put some photos into the organiser to add to a new set I found out that I couldn't do it, one has create the set first and drag the photos into the set. Very time consuming.

11 years ago.

malona ^club has replied to Tetramesh

Hello Tetramesh, the search in the organize section is case sensitive, you should try alternatives if the search produces no results.

11 years ago.

Renegade53 ^club

anyone know the reason for 'this file cannot be accepted' but after a few attempts its accepted.
cheers
dave

11 years ago.

autofantasia ^club

Thanks guys for providing us with somewhere to go after 'you know who' turned our world upside down.

This is an excellent site and one which I'm sure will grow rapidly over the next few years. I'll certainly be joining the club.

11 years ago.

beverley

If a query raised with you is closed and called "Not Sorted" does that mean it is put on the
shelf and forgotten ? I note you say on a query I raised that once it was sorted you would
get back to me ... and so being a newbie, I am not sure quite what to expect !

11 years ago.

MiguelATF

I'm a new Ipernity member and also a new Club Ipernity member. Supposedly one of the benefits of paying for a multi-year Club Ipernity subscription is that we get "Priority Customer Service". Well, I've spent a frustrating 24 hours attempting to use the ipernity scripts & software to import photos from flickr, and none of them work. Apparently they don't work because flickr recently changed their page algorithims and the ipernity ones don't work any more. An alternate explanation is that the instructions for how to import photos, which involve addons/extensions to one of two supported browsers (Firefox and Chrome) may not work for Mac users. Or maybe there's another reason. HOWEVER what I do know is - I've attempted to contact Team Ipernity 'Customer Service' for HELP on this - and haven't received any responses or answers. This is rather disappointing - as I believed (and still would like to believe) that the promise of 'Priority Customer Service' is a real one. But so far, it hasn't happened. If any members of the so-called 'Team Ipernity' are reading this, I'd appreciate someone getting back to me. Or would appreciate general suggestions for help on this issue.

9 years ago.

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